Refund policy

Returns & Refunds Policy | Luxe & Laced

Last Updated: June 2026

Thank you for shopping with Luxe & Laced. Please read our return and refund policy carefully before placing your order. This policy applies to all purchases made through our official Shopify store.

1. Return Eligibility & Time Window

We accept valid return requests within 14 calendar days from the date of order delivery.
All returned items must be unused, unwashed, undamaged, and in original brand-new condition with all original packaging, tags, and accessories intact. Any item that shows signs of wear, damage, or missing accessories will not qualify for a return or refund.

2. Final Sale Items

All final sale items are non-returnable and non-refundable. No exceptions will be made for clearance items, discounted final sale products, or promotional bundle items marked as final sale on the product page or checkout page.

3. Return Shipping & Restocking Fee

• Customer is fully responsible for all return shipping costs. Original shipping fees are non-refundable.

• No restocking fee will be charged for eligible returns.

• Return shipping insurance is recommended. Luxe & Laced is not responsible for lost, stolen, or damaged return packages during transit.

4. Return Process

To initiate a return, please contact our customer support team with your order number and return reason via our official email within the 14-day return window:

• Email: ka4ylama75rtin@outlook.com

• Phone: (844) 7639876

Once your return request is reviewed and approved, we will send you detailed return instructions. Please ship the item back following the provided guidelines. Unauthorized returns or returns sent outside the 14-day window will be rejected.

5. Refund Processing

After we receive, inspect, and confirm the condition of your returned item, we will process your refund to your original payment method within 5–10 business days.
Please note that bank processing times vary, and it may take additional business days for the refund amount to reflect in your account.

6. Damaged & Defective Items

If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery with clear photos or videos of the issue. We will resolve the problem accordingly based on verification results.

7. Contact & Business Information

Store Name: Luxe & Laced
Store Address: 623 W Avenue Q, Palmdale, CA 93551, United States
Support Email: ka4ylama75rtin@outlook.com
Support Phone: (844) 7639876

This policy is subject to updates without prior notice. The latest version will always be posted on our official website.